Tuesday, May 12, 2009

Replace against Repair

This has been my observation past 10 years, And gradually this has caught up with the entire population in India (replace against repair), We are still considered a third world or a poor country (materially) by the west,I don't know who asked them, by the way I consider them the poorest. We certainly have our ways of getting things done, our own products, our own services. And they may not be upto the standard, or may be they will never pass any quality TESTS. But the fact that they serve well and are functioning, and we continue to smoothly function as a Nation, with products and services catering all the different economic levels of people, right from the richest to the poorest. we still bargain when buying vegetables, street shopping, and almost at any level and this indirectly controls inflation and in-turn the economy. But this one is a surprising thing, where are our all the cobblers (mochiwala) gone, where are the Bi-cycle repair shops in the metros, where are the watch repair shops, mind you Babers (Nahvi)call them hair stylists these days, Hey I am still looking for a computer hardware specialist to repair the computer motherboard , Where are the automobile experts i knew once would tell you what's the problem with your bike, by just listening to the firing sound, Today i was looking out for a repair shop to fix a electric fountain pump, and when i found one, here's the reply form the guy, Optoin 1: Repair costs 200-250 Rs, Time 4 Days. Option 2: new alternate Motor, price tag Rs250. instant. Possibly he will make the same profit with both the options, without calculating the time he is going to put in, it will at least take 2 labor days to fix it. Cobblers are gone, because we do not repair shoes anymore, stitching is over, where are the Bi cycle repair shops in the metros. Has the cost of repair hit beyond the cost of replacement in all the services. On the other end we have a huge population, services still can be cheap. Now the question is are we willing to work. Our youth is in jinx of the BPO, process charts are laid out to fix a technical glitch for the non technical guys, Follow the process Don't use your brain that's what they learn at these BPO's. I have this absolute belief and am confirmed that we are loosing our abilities to think first logically, creatively and to find a solution in available resources, because that has been our style, with scare resources we have learn't to invent and find solutions, that's our secret of a happy survival Nation amongst all the odds which continues to surprise the west even today. Today its "Replace against repair", and is this killing us, our brains, our creativity, play around with whats available and create solutions, if none. I guess Replace against Repair was brought in by the Japnese guys, mind you japan is similar to India, with scarce resources. They mastered automobiles, and told the world "FILL IT FORGET IT", SUZUKI Samurai "NO Problem", today we have Skoda Octavia with 3 Lac kilometer warranty, that's a life time warranty for a weekend user. Then there is electronics, radio repairs are gone, dear you can get a new one at Rs 20. Is this prosperity ? at the loss of thinking. Well its a straight calculation if (Cost of repair > cost of replacement ) then Replace. Let the thinking be done by the design engineers and Quality testers. But this concept was brought in by the japnese after serious quality testing, and they defined how long would a particular product stay functional and reliable specifying a usage lifetime . and Then the replacement, And this is true with all the Japnese, Korean automobiles take the Suzuki, Toyota, Honda etc, They all have happy customers.